If you’re using a third party adapter or cables, be sure to use the original ones that came with the device and see what happens.Īlso, make sure that the power accessories are not damaged. Your Surface device works best when connected to the power supply provided by Microsoft. Make sure that accessories are not damaged. If nothing happens, proceed with the solutions below. It can take 10 to 15 minutes for the Windows logo to show depending on how low the battery is. Be sure to charge it for at least 10 minutes before turning it back on. For those using Surface 3, it’s possible that the battery may have simply drained. If any of these states is true though, pressing the power button should bring the device back on. If not used for a few hours, Surface will go into hibernation by saving tasks and shutting down by itself. Also, make sure that you it’s not hibernating. By default, a Surface device screen will automatically turn off to save battery power. How to troubleshoot a Surface that won’t turn onīefore you proceed with the solutions below, make sure that your Surface is not merely in power-saving mode.

nothing happens when you press the power button.

If your Surface won’t turn on at all and it has the following symptoms as mentioned below, this is the right troubleshooting topic for you:

something is plugged into the charging port in the power supply unitīecause a lot of these causes manifest in different ways, your logical first step is to know what symptoms are showing in your own device.

power cord, adapter, power connector, and/or charging port may be damaged.

if you’re using a Surface Book, its keyboard may not be attached to the screen causing it it look unresponsive.

There are several reasons why your Surface may appear not to turn on:

Surface pro touchscreen not working